Shakey’s Pizza Philippines Integrates Lark Platform in New Digital Partnership
The technology integration connects corporate headquarters with restaurant branches to standardize processes and resolve customer feedback in real time.
Productivity platform Lark and restaurant chain Shakey’s Pizza Asia Ventures Inc. (SPAVI) formalized a partnership on April 23 to drive digital transformation across Shakey’s corporate and restaurant environments.
Through this partnership, Lark will serve as the platform that connects SPAVI corporate headquarters to Shakey’s restaurant operations and support teams. It aims to streamline communications, accelerate workflows, and centralize operational knowledge across departments and restaurants.
“Our partnership with Shakey’s Pizza Asia Ventures Inc. represents an important step in Lark’s mission to support the digital transformation of leading food and beverage brands in the Philippines and across Southeast Asia,” said Mark Dembitz, general manager of Lark APAC, in a press statement.
Process Standardization Across Restaurant Branches
Founded in 1954, SPAVI is home to brands Shakey’s and Potato Corner, and operates a network of dine-in and delivery outlets nationwide.
The company uses Lark to achieve Real-Time Guest Experience Resolution, syncing support tickets into the app so guest feedback is addressed and resolved.
Escalation alerts are also sent to regional managers via Lark, which completes Guest Complaint Recovery Forms in real-time.
Another application is Process Standardization & Digitization, which uses Lark Base to track quality and compliance submissions across branches.
“We hope that this partnership of Shakey’s with Lark will enable us to create a more connected, agile, and digitally-enabled organization that aligns with our ‘Win-Win-Win’ philosophy: providing a better workplace for our people, seamless integration for our partners, and a great and WOWing experience for our guests,” Vicente L. Gregorio, SPAVI’s president and CEO, said in the same press statement.
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Frequently Asked Question
The partnership connects Shakey’s corporate headquarters with its restaurant branches to drive digital transformation. By using Lark as a central platform, the company streamlines communication, accelerates workflows, and centralizes operational knowledge across all departments and locations to create a more agile organization.
Shakey’s uses the app for Real-Time Guest Experience Resolution by syncing support tickets directly into the system. This allows for immediate feedback handling, where escalation alerts are sent to regional managers who can complete guest recovery forms in real-time to ensure issues are settled quickly.
The company utilizes Lark Base to digitize and track quality and compliance submissions nationwide. This ensures that every restaurant branch follows the same operational standards, making it easier for leadership to monitor consistency and maintain service quality across their entire network.
This philosophy focuses on three goals: providing a better workplace for employees, ensuring seamless integration for business partners, and delivering a “WOWing” experience for guests. The integration with Lark is the primary tool used to align the organization’s digital capabilities with these three core objectives.
The platform automates the flow of information from the front lines to management through instant escalation alerts and digital forms. This removes the friction of manual reporting, allowing regional managers to respond to branch needs and guest feedback with much greater speed and accuracy than before.
